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Terms and Conditions

Submitting a Refund Application

As our customer you may ask for a refund. While the usual timeframe for such a request is up to 14 days of a deadline expiring, this time limit does not include cases that concern plagiarism. However, you will need to provide a reliable plagiarism report as proof that the plagiarism is our writer’s fault.           

Please note that some plagiarism checking systems are considered reliable while others are not. For example, Turnitin and partner services (namely Writecheck and iThenticate) are deemed reliable while SafeAssign.com is not considered credible since it confuses plagiarized text with non-plagiarized text, e.g., it mistakenly picks out direct quotes and references as plagiarism. Additionally, notes written by hand are not considered to be reliable proof of plagiarism.                

  1. The only texts we analyze for plagiarism are those created by our own writers. So, if your order is of the continuation variety, we cannot accept responsibility for any plagiarism in your part of the text. 
  2. Our company’s Refunds Team will investigate any dissatisfaction on your part and report on the matter. You should receive their response in 3-4 days and, if appropriate, your money will be fully or partially refunded.       

Revisions

  1. We will revise your paper for free within two days (48 hours) following the expiry of a deadline. Once this time has passed, you will be asked to place a fresh order. If any of our writers consent to revising your paper at no additional cost, we will not be able to offer a refund in the future.       
  2. In the case of long assignments, e.g., in the case of a twenty-page paper or an even longer assignment, free revisions are available for 30 days after the deadline has passed.
  3. It is not possible for us revise your paper free-of-charge if you alter your original specification. We may require a new order if required information is provided after the assignment is completed or is in progress.       
  4. Should you wish to take up the offer of a free revision, it will be necessary for you to set a new deadline with your instructions. Please be aware that we may need 24 hours to fulfill your revision request if we cannot find a suitably qualified writer or your instructions are very complex. In any case, we will endeavor to complete your required revisions within the specified deadline.     
  5. It is important for you to monitor your email and personal account page for messages from our writing and administration staff. We understand that you can sometimes forget to send vital information and materials with your order, but you are responsible for ensuring we get all required materials or for sending these if one of our writers requests them. 
  6. For additional 30% of the order price customer can extend a timeframe for a free revision from 48 hours to 14 days. This option is called "Extended Revision" and can be chosen while making an order. Please note that instructions for revision request are not changing with this option. In case when the customer chooses "Extended Revision" and don’t make any revision request, the fee is paid anyway.

A Full Refund

  1. Your money will be refunded in full if you place the same order by mistake twice or we double charge you. Erroneous orders can be cancelled by contacting our support team, and you should do so as soon as possible.
  2. If we do not manage to find a writer for you, you will receive a full refund. 
  3. Once we grant a full refund, any materials or papers related to the order may no longer be used.   

A Partial Refund

  1. If you make an error with the page numbers required for your assignment, e.g., if you choose the wrong number when ordering, we can refund your money in part and according to the number of words actually required.  
  2. We may offer a refund - at a reduced percentage - if you select the incorrect level of assignment when ordering, e.g., College instead of High School.   
  3. Our agents may reassess the refund amount if there are any contradictions in the instructions or information you provide, e.g., if the details on the order form do not match the provided materials.
  4. Cancellation of an assigned order:

Refund percentage

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

 

Please note: If a writer has already been assigned and there is 30% of the deadline left, cancellation will not be possible. Neither will cancellation be possible once a paper is complete and made available for download.

Late Verification

  1. In order to prevent the chance of online identity fraud, our financial team may ask you for identification verification. If you are late responding to requests such as these, your order’s deadline will begin immediately on receipt of the required verification. In the event of such a delay, you can request an extension to the deadline or submit another order where a paper is needed urgently.         

Word Count Issues

  1. Every page we provide contains 300 words and the length of an assignment (amount of pages) is based on the number of words. Technical papers are an exception to this rule because these mostly feature calculations. Costs are calculated according to the complexity of the assignment.
  2. Orders for presentation material and notes. If you require speaker notes for a PowerPoint Presentation assignment, these are available as a paid option. If this is a service you require, our writers will provide between 100 and 150 words per slide.         
  3. If your assignment consists of online or multiple-choice questions, we can help. In both types of tests, the price is calculated on a five-questions-per-page basis. Hence, you will need to order five pages if your assignment is comprised of 25 test questions.        

Delivery/Deadline 

  1. Extra compensation will be required if you want to receive your order early. You will be asked to place a new order to reflect the price difference. If one of our helpful writers agrees to provide your paper early without any extra payment, we will not be able to offer you a full or partial refund later.
  2. In cases where your paper is delivered late without a revised deadline being negotiated, we will at least offer you a partial refund. The new price will be based on the prices shown on our writing service website.     

Order Type

  1. It is important you select the correct genre of assignment when completing the order form. For example, you should choose “Term Paper” rather than “Essay” when you want a term paper.
  2. If your assignment involves rewriting, the original text you provide will be paraphrased or reworded by our writers. If, however, you require more text, new research, different sources or anything that requires a fresh piece of writing, our agents may ask you to place a new order as a means of reimbursing the writer allocated to your order.        
  3. At times, our writers or support staff may send messages via email or to your personal account area. Therefore, it is strongly recommended you regularly check these channels. We value prompt response, particularly if we are awaiting your approval of the topic our writers have selected on your behalf.  

 



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