During the present times, most successful organizations embrace the concept of Business Process Management. Several factors play a key role in attaining satisfying results in this endeavor since it is a multidisciplinary concept. Such factors may include lifestyle, communication, leadership, technology (IT), people and strategic alignment (Jeston & Nelis 2012). Others include project management, methodology and performance evaluation. An organization must always work to ensure all the above factors act collectively to bring the success that it seeks. As a result of this, sound leadership and effective communication among relevant players ought to flourish in order to achieve the company’s main objectives. This paper presents the importance of communication and leadership in implementing Business Process Management. Positive influence is indispensable for all people in undertaking their various tasks. Leadership is essential in making this happen, besides encouraging cooperation among members.
Leadership ought to help members achieve their maximum potential. Sound management organizes and mobilizes participation through group work of all members in their individual roles. Collective responsibility helps members to consult and inform one another on critical issues that may require the attention of more than individual participation. It allows members to express their ideas clearly and candidly. Besides, leadership allows compromise to agree among members so as to create a conducive, working environment for all. Essentially, the management of an organization illustrates their commitment to personal work (Schahram, Jose & Amit 2006). Thus, they act as role models to members below them in position, making a good precedent for the rest of members within the organization. Leadership also acts as a symbol of unity, encouraging consensus among other members.
Besides leadership, another crucial factor in Business Process Management is effective Communication. Communication is vital in ensuring coordination of activities among members of an organization. This is a tremendously crucial factor in the realization of success in the implementation of Business Process Management. Furthermore, communication serves as a platform for sharing of ideas. This is necessary because it eliminates rigidity in the way different people perform their mandate. It also helps the management to sift through the various ideas and recommendation that individual members present, for effective policy and decision making. An organization’s management must always ensure that there are proper communication channels among all members. People in different management position must also have proper communication ways, procedures and guidelines. For all activities in an organization to take place appropriately, there must be successful coordination through adequate and constant communication.
In conclusion, it is evident that the adoption of Business Process Management is widespread and a common practice in almost all organizations. It is a modern way of handling organizational matters and an essential aspect of organizational planning. Sometimes, the exercise of incorporating this concept into the organizational structure might be challenging. Consequently, organizations must have adequate manpower and the will to implement the concept (Business Process Management Strategy that Matters n.d.). Leadership must stand tall not only in asserting their authority, but also in taking an active role as workers of the organization. There should be a firm control of all members of the organization as they execute their individual mandates. The success of implementing Business Process Management relies heavily on sound leadership and effective communication among members of the organization.