Cable service technicians have the duty of ensuring that the cable system operates efficiently. This is done through performing the duties of repair, maintenance and installation of cable system. Cable technician’s line of duty involves the installation and maintenance of the Internet, telephone or television cable. Technicians’ tasks can also include connecting feeder cables to homes or organizations. When the customer care of the respective company receives a call reporting cable problems, a cable technician is dispatched to rectify the problem. A series of signal strength are tested before the technician installs required materials in the cable box. Advanced cable line technicians work on the main entry area for the entire service (Wallace, 2004).
The following are some of the other duties that cable technician perform. They communicate with clients to determine the magnitude of the problem or to explaining maintenance. They also tune equipment to obtain optimum visual or audio reception. This is done according to the manuals specifications or drawings. Cable technicians locate circuits, calibrate equipment, spot components faults and test equipment using tools such as oscilloscopes and resistance meters.
A cable installation and service technician need to be updated with upcoming technology and equipment. The cable word is dynamic and due to the application of new technology in production of high speed Internet, television and telephone technology, new equipment are continuously being developed. For technicians to be relevant in the industry of cable there is the need for them to become conversant with the fast-developing technology. It is therefore their task to ensure that they read manuals and attend exhibitions during the release of new products. This will enable technicians to install and maintain new equipments without hitches.
Cable installation service technicians start they career as cable installers. Installers tell their clients how they can upgrade or downgrade the cable system. This is an explanation of how the cable system works. Trunk technicians have more highly developed skills than technicians. Trunk technicians maintain the main system of the cable. This is a fundamental job because collapsing of the main system leads to a total shutdown of the whole network in a large area. Their main work is to repair technical malfunction in the main area system. Service technicians respond to problems faced by the clients. They repair cable lines and amplifiers. They also fix electrical faults on cable systems. Electronic scanning performed by trunk technicians is a preventive maintenance measure for the cable system. Bench cable technicians are placed in the company’s factory. Their work is to repair broken equipment and send them back to the field for installation. Chief cable technicians are the most experienced and specialized staff in the cable job market. Their work is to supervise other technicians. They also act as consultants in case a problem cannot be handled by the junior technicians (Taylor & Parish, 2007).
Most cable companies require that a potential employee has a minimum of a high school diploma or any equivalent education level. Nearly all the training for cable installation service job is done by the company. Some vocational training centers also offer preparation courses for cable installation. The companies that offer training provide jobs to successful candidates after doing an aptitude test. The National Cable and Telecommunication Association provides the list of areas the cable technicians can work. Most of the work done by the technicians is based on the ground; this therefore requires them to be flexible. Moreover, they have to possess human values that are critical when dealing with subscribers.
The skills required for a cable service technicians are high standards of labor-intensive dexterity and strong background in science and mathematics. They should develop good interpersonal skill to communicate effectively with clients. The ability to solve problems independently without outside intervention is also a requirement for the job. The job requires technicians to keep up with the first growing community by interacting with subscribers in homes or businesses (Taylor & Parish, 2007). Prioritization of work according to their urgency and importance is required of them. This should also be done independently. Additionally, the worker should be able to persist and finish tasks assigned to them within the set time frame regardless of the obstacles encountered. Trust and honesty are values that cable technicians should poses. Working in homes of people that have high valued item is tempting and the technician needs to uphold integrity in the line of work. Flexibility and adaptability are also required for the job. Ability to work with minimum or no supervision by superiors is important to an employee who wants to work as a cable technician. Technicians should also be teachers. They should be able to teach customers or subscribers on how to use and maintain the system if there is a call to do so.
The common tasks for the job of a cable installation and service technician is to maintain, repair and install cable systems for high speed Internet, television and telephone (Taylor & Parish, 2007). The tasks will form the main job duties to be performed by the technician in their work progress. The most appropriate opportunities for training and support for the job are the company and vocational training centers. The company will benefit from the detailed information given for the analysis of the cable installation service technician job in finding competent and talented persons to drive their goals of subscribers’ satisfaction.
The future of cable line companies is promising since many people have realized the importance of cable service in their homes. This calls for the government and all relevant stakeholders to invest in the sector.