Organizational Performance of Religious Health Care

The health care sector is one of the areas through religious-based organizations have the opportunity to offer assistance to the community. Some of the organizations offer voluntary services without making a profit on the charge. Such healthcare institutions face considerable challenges in maintaining their services, yet they are not self-funded. Moreover, a donor and those other people who give financial support to these institutions have to be assured of proper fund management for them to maintain their support. In this connection, there is no doubt that institution management has to be committed and objective-guided.

In the discussion of organizational performance by the board, there are five essential elements that must be well-understood for the institution to record improvement in its core functions. First, the institution should consider creating an environment that engages employees in the decision-making process. Engaging employees has been proved to be a form of motivation thanks to which employees find it possible to associate themselves with the institution. The process of getting employees engaged depends on how the management team leads, builds trust, and executes duties in the healthcare set up. Once workers identify themselves with the institution, they can work hard towards meeting goals and objectives. They also develop loyalty, which helps in providing clients with quality services.

Secondly, stakeholders should understand that the main goal of an organization is quality patient care. Once the focus is directed to the patient, every person will be motivated to provide the client with the best services. Considering that these are not profit-generating organizations, employees must not think about the idea of money motivation. The culture of employing people to work for money and earn a living should not be propagated in this institution. Let employees understand they are to help patients without pursuing a goal of profiting.

Thirdly, it is necessary to improve the competence of health care professionals in an organization. This will ensure that employees in the organization are qualified to offer their services. Once the competence level is improved, the number of cases of mismanagement will be reduced, thus, improving patient outcome. Increasing the competence level will also lead to loyalty of donors and financiers, thus, making it possible to sustain the functioning of the hospital.

The fourth area of discussion is to ensure that there is progressive evaluation of the level of services, their effectiveness, and efficiency. This will help in determining the areas that need corrections for consistence quality care. The corrections should also be implemented so that the desired goals will be realized. This step will further help in implementing the evidence-based practice which is of paramount importance for management of patients.

Lastly, there should be plans and strategies to ensure that resources are well-managed and maintained so as to provide quality care to clients. Such resources include supplies, medical machines and equipment, the environment, and the staff. There should be a plan of monitoring the efficiency of these resources. This will maintain the ability to offer high quality services to clients.

The key performance dimensions that Religious Health Care could use to improve overall institutional performance include the level of fulfilling professional responsibilities among the staff, flow of patients in the hospital, and turnover rate among the staff. The extent to which employees are able to achieve their professional goals is a dimension that can be used to determine ways to improve the performance. Every employee in the institution should have a well-delineated scope of duties and description of their area of specialty. The level of fulfilling these duties will determine the degree of accountability and how committed a worker is in their duties. Therefore, once the responsibilities are evaluated and their achievement level is gauged, it will be easier to determine what areas need improvement or reinforcement, thus, improving the performance of the healthcare organization.

The number of clients being served in the health sector is a clear indication of the services quality level. There should be a close monitoring strategy of the flow of clients in the health sector. It is significantly easier to evaluate whether the Religious Health Care Center is rendering satisfactory services to the community, judging by the trend in the patient flow. Every department in the health care sector should, therefore, outline a strategy of maintaining the patient flow level. The hospital can also consider comparing the number of clients served in their hospital with that near the facility. However, the comparison should also consider other issues that can attract or discourage patients from one health facility to another. These issues include cost of services, locality, quality of services, and types of services. This performance dimension will undoubtedly help in evaluating the success of the Religious Health Care Center in meeting its goals.

Movement of staff from one institution to another, the ability of an institution to retain employees, and the level of job seekers in a given institution are also a perfect performance dimension to consider in improving institutional performance. Staff will tend to remain in an institution that performs well rather than in that whose reputation is tarnished. In the same vein, people seeking employment are more likely to apply for institutions known to perform well. Conversely, the level of staff turnover is a clear indication of a failing institution; thus, proper actions should be implemented to save the institution from collapsing. Therefore, this dimension can be well utilized to determine the performance level of the institution.  

In time of emergency, it is imperative to act as swiftly as possible to save lives of victims. However, the swiftness should not compromise the degree of quality of services rendered. Some of the performance measures that Religious Health Care could use to evaluate nursing staff performance in its Emergency Room are well discussed in this paper. The first performance measure is the time measure. This covers the time that elapses between the incidence of emergency and medical intervention. Nurses are responsible for triaging patients as they flow into the hospital. Therefore, they should be highly vigilant in assessing the severity of a patient’s state and forwarding the patient as soon as possible before it is too late for intervention. The time measure also involves the duration from the point when patients are discharged from the hospital after recovery to the moment when they are referred to another management level. It is through this that the level of activeness and how committed nurses are in saving patients are determined. In 2010, the federal government of America drafted a new regulation in the aim of improving the outcome of emergency care. Managers of the A&E unit are expected to reduce monitor waiting time for patients and report in case more than 5% of patients are waiting for more than 15 minutes (Needleman, Kurtzman, & Kizer 2007).

The proportional measure is the second performance measure for nurses. This involves maintaining an updated record of patients walking out of the institution before receiving services. The number of patients walking out of the hospital unattended is an indication of slow and poor services. Emergency nurses are equipped with skills and knowledge of handling emergency cases; and if there is work overload, they should care for assistance. Therefore, probably except for disaster times, patients should be served to a satisfactory level. Hence, the issue of patients walking out to seek other institutions where they can be served is an indication of failing nursing services (Needleman, Kurtzman, & Kizer 2007).

Patient outcome is another performance measure for nurses. The main task of the emergency unit is to handle cases that require immediate attention. Therefore, nurses in this section should be committed and competent in their activities. The degree of recovery is a measure of success in this unit. An increased level of mortality indicates poor performance, while improvements in the recovery phase suggest satisfactory performance. Providing a patient with individualized care as per their safety needs will increase the performance level. Mainly, this is in the nursing docket, since nurses are involved in triaging patients depending on the severity of cases.

The fourth performance measure is patients’ satisfactory measure. Service to humanity is accompanied with satisfying clients’ needs. Nurses should commit themselves to giving services that leave the client, relatives, and significant others convinced that they have tried their best even if the patient did not survive. Reports on unsatisfactory services should be investigated so that corrective measures can be implemented.

Religious Health Care needs to take the following steps in order to manage specific patient groups adequately. The first step is the identification of these groups and their needs. It is only through learning the requirements of the groups that proper care can be administered effectively. The identification process involves detailed history and investigation to understand the patient and their needs. Secondly, the hospital should avail necessary competence of the staff to handle cases of particular groups of patients. It means that specialists in fields necessary for the groups should be available in the health care. This will ensure that patients do not fail to receive services due to lack of personnel. Moreover, the hospital should secure necessary equipment and supplies that will be used in giving care to such patients. Once these measures are taken, Religious Health Care will be able to successfully manage such patients.

Strategies that Religious Health Care could implement to enhance its public image and increase market share should include the following (Ralls 2008). In enhancing the public image and thus improving the market share, the Religious Health Care should ensure that all employees giving services have their clients’ needs at heart. This calls for competent, professional, and well-motivated employees who are ready to offer services to their clients. This increases clients’ confidence and trust in the quality of services they receive; thus, it will lead to increasing popularity of the healthcare institution. The institution should also consider using modern technologies in rendering services. This ensures that the efficiency and effectiveness of treatment is of the best quality; hence patients will have an elevated sense of satisfaction with services. Moreover, the use of technology combined with enough staff is likely to reduce congestion, waiting time, and mortality cases in the hospital. This helps in building a positive image in terms of service delivery, and patients will prefer visiting the institution for faster services. In addition, it is worthwhile to market the hospital in places where traffic of viewers is high. The publicity should be accompanied with services offered; also, the institution should organize charitable events. This will lead to more people learning about the institution, thus, boosting the market share.

The institution may consider using Intelligent Character Recognition (ICT) in data collection for easy auditing. The technology can convert handwriting into machine readable strings and documents, therefore, facilitating the storage and analysis process. In addition to ICT, the institution may consider using Computer-Assisted Telephone Interviewing that is used to collect data and record them electronically in real time. The technology is also cost-effective and efficient. Using these technologies will also minimize human errors.

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