Many airline terminals face a great challenge in meeting the need of the various varieties of passengers. This is due to the increasing number of customers opting to use plane as the means of transport. However, with good planning, management and expansion of airport facilities, this challenge can be well addressed. One of such planning approaches that have been used for decades now is the passengers’ categorization which helps in ensuring that there is less congestion at the airport. This paper seeks to explain how passengers are categorized in various air terminals in an attempt to help to provide the various needs of the passengers.
Passenger categorization refers to the various ways in which passengers travelling through various air terminals are classified for the purposes of planning and management. According to Seth & Alexander (2011), it is an essential role of every terminal management team to categorize passengers according to modes set in the planning design. The aim of this paper is to show how passengers are categorized while travelling through airport terminals.
Passengers travelling through various airline terminals are categorized according to their economic class, destination and time of departure. Economically, different flights charge different transportation fee on the basis of the customers’ choice. Seth & Alexander (2011) note that flights are put into various categories ranging from first class, which is usually rated as the most expensive flight with luxurious services, to the common third class. There is also the second class category of passengers who enjoy limited services compared to that enjoyed by those in the first class. It is however important to note that dignified personalities are also given private services according to arrangements made.
The second way of categorizing passengers is based on their destination. This has been particularly helpful in easing the movement of passengers from the lounge to the flight. Passengers travelling to the same destination are categorized together and depending on their economic power, board the same flight.
The final factor useful in the categorization of passengers is the time factor. Like any other public transport means, flights take off at designated time according to passengers’ bookings. Seth & Alexander (2011) observe that passengers departing at the same appointed time are categorized together and separated from those departing at different time even though the destination may be the same. This helps to ease the congestion that may be experienced due to overcrowding of those travelling at different time of the day.
Categorization of passengers if done in accordance to the three major factors can make the management of passengers quite a fulfilling task. These factors help to ensure that problems that may arise from mix-up of passengers are highly avoided and thus help to build a good air terminal image.