Starting with its definition, communication refers to the way of passing information from one body to another. It is sometimes known as ‘communicology’. It happens at many levels, different ways and for most beings as well as machines. But for our case we are going to deal with business communication. In the email written by my boss, there are some common grammatical errors that have occurred. One of the main guideline’s to effective communication is time management. The boss seemed to have written the email while in hurry and therefore making some grammatical errors. I suggest that the boss should change the use of abbreviation in such cases where the emails are formal and instead write the words in their full form. In this case you may find that the employees never understood the meaning of the term ‘ASAP’ as it has been used.
A good email or even letter is one that follows the effective communication guidelines. In our case here, I do not consider this email to be audience centered for the simple reason being the usage of abbreviations and as earlier explained not many will be able to understand such. The responsibility for establishing effective communication is to create a learning environment characterized by trust, respect, sharing and open discussion of concerns where everyone is encouraged to act in the manner in which they desire to be treated. The boss should have either talked to his/her assistant or even the secretary to assist in writing such formal emails. It’s not a must that assistance should be offered, also counter-checking might also help in this case. This is where openness is required from the boss. Some other effective communication guidelines include: assists, sincerity amongst others.
My advice to the boss is to urge him to take his time in whatever he does and also follow the lines of communication as this will foster the business.