Every individual, group, and organization face problems in their daily operations. However, the success in solving the problems depends adequately on how best the concerned parties tackle the situation. Best solutions to problems derive from good questioning.
Questions Arising From My Problem
My problem is that I am at loggerheads with my manager because I occasionally complain concerning the excess workload imposed on me. In fact, we have inadequate staff in the customer care department in relation to the number of customers we serve. The manager assures us regularly of hiring more staff, but he does not fulfill his promises. To him, the problem is petty, and he will solve it sooner than I suppose. What I doubt is whether the boss will compensate us for the extra work we do. In addition, does he care that employees also need leaves? When will all this come to end?
Literature teaches on better ways of addressing this problem. For instance, instead of lamenting and reaching a conclusion, I should use questions that are objective and straight- forward. Smith (1997 p.124) asserts that the use of open-ended questions will give the manager a definite way of getting a solution to the problems. Literature also prepares me for proper problem-solving methods that involve the use of questions to identify the course of actions and decision-making.
Merits of Question Setting in Research, Action, and Learning
Questions play a vital role in the learning, action and research fields. Firstly, they assist participants to test and clarify their ideas. According to Marquardt (2007 p.21), different individuals have different knowledge capacities and ideas. An individual’s perception of a problem may not necessarily be unanimously supported. As such, inquiry for unfamiliar topics especially in learning offers a clear ground to get vital solutions.
Secondly, they assist organizations monitor their development and progress. For example, the management will use questions to evaluate on the setbacks, challenges and goals met by members of the organization. Mumford (1996 p.10) asserts that they will evaluate the progress through comparison and take necessary implementations to better the organization’s performance.
In the learning and research fields, questions enable the participants acquire knowledge on what they had no idea about. According to Smith (1997 p.132), an academic setup comprises of students with different intellectual abilities, which need to be addresses differently. Those limited in knowledge will gain more from the questions asked by those with vast information in their quest to know more.
Questioning help generate ideas on resolving challenges experienced by others. In an organization, people experience personal problems. Mumford (1996 p.9) points out that their problems will only be known and solved adequately if they asked their counterparts and their employees. The questions asked will attract different views that could help the victim settle their problems.
Questions also help groups and organizations manage their time. According to Torbert (1999 p.102), questions would help them identify objectives, meet their time schedule and objectives. Furthermore, questions motivate the participants, as there will be shared experience given the various responses.
Importance of the Questions in the Transcript to the Students
Teresa and Carolina have problems with their managers. However, they have incorrect ways of putting forward their problems to their colleagues. Instead of asking to seek solutions, they conclusively take their assumptions. Consequently, Nirmal lays out a workable way of asking questions that significantly assist them address their problems.
The questions helped them identify their actual problems. According to Marquardt (2007 p. 26), Caroline was now able to reflect and deeply state her problem. Students learnt that good questions should not be based on conclusions. They acquired a notion that to address a solution they are supposed to ask objective questions. The questions targeting a problem should be precise, open ended and that can be expounded.
Questions for Research, Action, and Learning
- How has online learning promoted the education sector?
- What can be done to reduce internet immorality?
- Why are youths vulnerable to HIV/AIDS?
Firstly, I will ask colleagues and tutors on the best books touching on the issues highlighted in the questions. Torbert (1999 p.53) points out that I will be able to get the required sources of literature. I will find such sources in public libraries and archives. Apparently, I will also visit the internet and Google in the above questions. This will display vital information concerning the latter.
In conclusion, good questioning plays an important role in research, action and learning scenarios. Good questions should be objective, precise and straightforward. Questioning also enables proper and efficient problem solving and decision making in organizations.