Maintaining consultative relationships is a vital factor in the success of any hospital/clinic clinical support services and this it means;
Working together of the various clinical support services staff in order to achieve the desired patients’ outcomes. This means that pharmacists, physician and dietitian must all cooperate with healthcare professionals to help in the diagnosis, treating and caring of patients (NHS, 2012).
There are several ways of establishing consultative relationships in the clinical support services. These include:
Proper division of roles
In the clinical support services there are several medical professionals and each should have their roles properly defined to eliminate the overlap of duties. This will make each member of the hospital a professional at whatever he does. Thus, if other medical staff requires information regarding a particular field he/she will have to consult the respective medical staff in that area. For example, if a doctor requires a sample to be tested to establish an infection he/she will have to engage the lab assistant.
Setting of boundaries
Establish clear borders between the clinical support services staff such that no single person can go out of his field of expertise to another person’s area and start commanding them without any reasonable cause. For example, a pharmacist cannot start doing duties that is supposed to done the lab assistant. This will prevent animosity in the clinic which usually hinders good consultative relationships.
This can be done through formal and informal team building activities. This will help the clinical staff to interact freely which is usually limited due to high specialization of their profession. This will enable them to freely interact in the hospital setting and coordinate to achieve the desired goals.
As clinical support manager you need to communicate to the staff what is expected of them. This will include communicating desired patient outcomes and what each clinical staff expects from the other. An example, what a dental nurse expects from the pharmacist and vice versa (Walshe & Smith,2011).
A clinical manager therefore needs to foster establish a cooperative culture in his/her clinic to achieve the best outcomes and deliver high quality services to patients.