Emotional dissonance refers to the feeling of uneasiness that occurs when a person evaluates emotional experience as a threat to the personal identity. Similarly, emotional dissonance can be defined as a subjective emotional status, which represents a divergence amid, indisputable emotional expression, and organizational desires of emotional flaunt. Further conceptualization of emotional dissonance describes it as an emotional labor scheme, which acts as a connector between the emotional labor and expected work outcome. On the other hand, work-family interference refers to a situation, whereby forces of both work and family roles create an imbalance, which is attributable to the mutual incompatibility. Consequently, participation in one role makes it difficult to participate in another one.

Emotional dissonance correlates differently with the diverse kinds of work-family interference (WFI), but the strain-based interference is the most researched and proved.. This refers to the strain undergone in one role, which finds a way into and interferes with another role. It is imperative to note that emotional dissonance at work will positively correlate to the strain based WFI, because suppressing or forging emotions at the work place will interfere with the involvement and participation in the family role. Considering service providers, who fake or suppress their emotions at work, they may feel emotionally fatigued. This creates difficulties, which pose a low concentration with family issues. Conversely, emotional dissonance will not reduce time spent with the family.

It is worth noting that emotional intelligence influences immensely on how individuals manage emotions. This aspect represents individual ability of controlling either personal or group feelings. It is imperative to note that emotional intelligence is fundamental both in the work place and at home. For instance, employees with a high self-emotion appraisal better understand their emotions or emotions of others. It follows that individuals of this kind are likely to adopt emotional regulation strategies, which enable them to display appropriate emotions at the work and family levels. Moreover, emotional intelligence plays a fundamental role in enabling employees to sustain positive affective states, which is recommended to promote work behavior and, consequently, family functioning.

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