Operational infrastructures are components put in place to help organizations achieve the set goals. Healthcare as an organization needs to have these components in order to deliver proper health services.
There are different key functions of operational infrastructures in any organization. This includes formulation of policies, baselines, guidelines procedures and standards.
These are instructions that are given by the management on how the organization should be run, and in most cases it is documented for references. Policies are important in an organization as they bring order to its user. This document includes the scope of the organization, description of terms and instruction and for any healthcare to be successful it should have well documented policies which should be of high level, for example, policies during admission of patient include taking proper details.
This is the minimum level required in service delivery; organization usually set the level in which service offered should not go below it. This will improve the running of the organization. Healthcare also should have the minimum level which it should operate, Baselines should be applied uniformly
Guidelines define the recommended ways in which services is delivered to patients and may be optional for Implementation. For example, ways in which patients are tested in a healthcare are stipulated in the guidelines of the organization. Guidelines help in the creation of standards of the organization.
These are compulsory requirements established in an organization to create uniformity in delivery of service. Standards are specific in nature, and they must be adhered to in order to avoid confusion in an organization. For instance, there is a standard way to administer medicines to the patients.
This refers to the clear way in which instructions are carried out in an organization, which are usually detailed. Procedure helps in bring consistency to the organization since they contain the steps, commands and actions that are carried out in an organization. For example, there is a procedure which is followed when hiring new employees.
In order for an organization to be successful in carrying out its activities and also to achieve the organizational goals, there must be proper operational infrastructure put in place. Also, proper communication structures are required to assist in implementing this infrastructure.