There are many elements that form our cultural identity in the world and play such an important role in bringing up a cultural competent work force. These elements include nationality, race, gender, family, generation, sexual orientation, friends, sports and many others. Culturally competent workforce is achieved through intermixing of these elements. A culturally competent workforce therefore needs to accommodate in order to diverse staffing through listening to how they relate with clients and with each other. Diversity has to be incorporated in every aspect of the workforce. Each contribution by every worker has to be considered and valued whether they are from a minority race, whether they are from a gender with small representation or any other group deemed as lesser.
The current American workforce is keen in ensuring development of a diverse and culturally competent workforce from hiring and promotion of diverse populations in the workforce. The American population comprise of many people from different races and ethnic backgrounds. The African American population has grown over the years and is key population in the American workforce. Success in today’s world is fostered by teamwork, effective management and excellent communication skills (Heistad, 2003, p.2). All these are natured in a culturally competent workforce indicating that a workforce that is non-culturally competent may not be as successful as a culturally competent workforce. A non-culturally competent workforce impacts both on the clients and staff of organizations that this phenomenon exists. In organizations or institutions where we have non-cultural competent workforce, clients or even staff may interpret certain things to mean they have been ignored or even dismissed even if the organization is doing it rightfully. When a workforce is culturally competent, clients and staff will have a sense of belonging as one of their own is incorporated in the organization and hence would not feel neglected because of their race, ethnicity, language or cultural background. Clients and staff in a non-culturally competent workforce have less trust in the service or organizations in which they are misrepresented. As a result of mistrust and lack of respect generated by a non-culturally competent workforce, there is reduced client satisfaction and goals of particular organizations may not be optimally achieved. When people of different cultural backgrounds come together to work for a common goal, diversity is incorporated in the workforce therefore having broader ideas on success is achieved as people learn to accommodate other people’s thoughts and ideas (Heistad, 2003, p.2). Non-culturally competent workforce is narrowed in terms of ideas that are paramount to success. The American population is increasingly being diverse and culturally competent workforce should be encouraged.